Frequently Asker Questions
Check most frequently asker questions here
About Order
Can I Return My Order Items?
If you received the items you purchased from us and are not happy with it, you may return it within 7 days after you received it for a full refund.
Please note that you are responsible for the cost of return shipping to us.
See Return & Refund Policy for more detailed information.
Can I Cancel My Order?
Any order can be canceled before the shipping notice was sent. Usually you can cancel your order within 2 hours after you placed the order, for we usually handle the order within 2 hours after the order is placed.
How can I track my order?
Please track your order here：https://donamapillow.com/apps/track123
Or send us an email with your order number (the number with # in your order invoice) and order recipient name to donama@hotmail.com
Or send us an email with your order number (the number with # in your order invoice) and order recipient name to donama@hotmail.com
Can I get a discount for my order?
You definitely can get a discount to place your order. We have a storewide 30% Off code"donama", you can use this code to get 30% on checkout.
Can I Return My Order Items?
If you received the items you purchased from us and are not happy with it, you may return it within 7 days after you received it for a full refund.
Please note that you are responsible for the cost of return shipping to us.
See Return & Refund Policy for more detailed information.
Can I Cancel My Order?
Any order can be canceled before the shipping notice was sent. Usually you can cancel your order within 2 hours after you placed the order, for we usually handle the order within 2 hours after the order is placed.
How can I track my order?
Please track your order here：https://donamapillow.com/apps/track123
Or send us an email with your order number (the number with # in your order invoice) and order recipient name to donama@hotmail.com
Or send us an email with your order number (the number with # in your order invoice) and order recipient name to donama@hotmail.com
Can I get a discount for my order?
You definitely can get a discount to place your order. We have a storewide 30% Off code"donama", you can use this code to get 30% on checkout.
How long does shipping usually take?
Shipping from US usually takes 1-3 business days, shipping from other warehouse may take 5-15 days. We ship on Monday to Friday, weekend orders will ship on Monday. Once your order has been shipped, you will receive a tracking number to follow your package as it makes its way to you.
Where do you ship?
We can ship to USA, Most European Countries, Japan, Korea, Southeast Asia, South America, and some zones of The Middle East, and also South Africa; we can also ship to some remote islands, but that depends on the logstics.
Can I choose fast express shipping?
We provide international standard shipping and fast express shipping 2 methods. To US the express fast shipping is free and will just take 1-5 days; to other countries, you can choose any one of two, the international standard shipping is free, the fast express shipping needs extra cost, you will be charged for the fast express shipping about 8-12 US dollars.
What should I do when I receive wrong or damaged items?
For donama customers or fans who receive wrong or damaged items, please take a photo or short video of the items and package you received; then send us email with your order number or the screenshot of your order invoice to donama@hotmail.com . We will check that soon and then give you a satisfying solution!
Can donama pillows be used as medical rehabilitation to treat my neck pain?
Donama Pillows cannot be used to treat cervical spondylosis. If you want to use it for medical rehabilitation, please consult a professional doctor and decide whether to buy it according to the doctor's recommendation.
Why the pillow I received from you has a smell?
Sometimes the pillow may have a slight smell it the first few days after you open the package, please ventilate for 3-5 days.
How Can I Buy Your Pillows?
You can place the order on our website or buy it on our amazon store, use your credit card or debit card to pay for the order. If you have paypal or amazon pay account, just choose these 2 payment methods to fulfill the order, if you don't have any account of these 3 payment methods (shop pay, paypal, amazon pay), please choose one of them to register an account, then bind your credit card or debit card with the account, then you can use it to finish your purchase.
What should I do when my money was taken but I didn't fulfill the order and didn't receive order invoice?
When your money was taken but you didn't fulfill the order and didn't receive any order invoice, please contact us on our website or send us an email (donama@hotmail.com) to check whether there is any order record; at the same time, please contact your card bank for this dispute and ask for a solution.
How Can I Get My Refund?
Please read through our " Refund Policy":
https://donamapillow.com/pages/return-refund
Can I Return My Order Items?
If you purchased a product from us and are not happy with it, you may return it within 30 days of your purchase for a full refund.
Please note that you are responsible for the cost of return shipping to us.
See Return & Refund Policy for more detailed information.
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